Ch. 13 & 14 vocabulary

• Tact - the ability to say and do things in a way that will not offend other people
• Empathize - the see someone else's point of view and to imagine oneself in his of her situation
• Etiquette - good manners; the rules of polite behavior in dealing with other people
• Conflict Resolution - a problem-solving strategy for settling disputes
• Diversity - variety
• Stereotype - an oversimplified and distorted belief about a person of group without attention to individual differences
• Self-Directed - responsible for choosing one's own methods for reaching a goal
• Cross-functional Team - a group of people from two or more departments or areas of expertise who work together toward a common business goal
• Functional Team - a group of people from one company department or area of expertise who work together toward a common business goal
• Team Planning - a process that involves setting goals, assigning roles, and communicating regularly
• Facilitator - a leader who helps a team work more smoothly by coordinationg its tasks
• Total Quality Management - a theory of management that carefully coordinates company efforts to achieve customer satisfaction and continunous product improvement; also called "Commitment to Quality"
• Leadership Style - how a person behaves when he of she is in charge of other people
• Parliamentary Procedure - strict rules of order for conducting a meeting